Warranty

SINERGY SYSTEMS, LLC — 4-Year Limited Warranty (USA)

For SINERGY LED Pool & Spa Lights (B2B Sales / Professional Installation)

Issuer: SINERGY SYSTEMS, LLC (“SINERGY,” “we,” “us,” “our”)

Warranty contact: info@SinergySystems.com

Business address: 1 East Liberty Street, Suite 600, Reno, NV 89501, USA

Market coverage: United States only

Effective date: [January 1, 2025]

Warranty Summary (Quick Reference)

Term: 4 years from the Buyer’s purchase date shown on SINERGY’s invoice.
Who is covered: The professional trade Buyer that purchases direct from SINERGY. End Customers may benefit through the Buyer, but claims must be submitted by the Buyer.
Coverage: Defects in materials and workmanship under normal use and proper installation (including applicable manufacturing-seal defects).
Required power: Product has no internal driver. Must be powered by a field-installed 12 Vdc pool/spa transformer/power supply listed to UL 379, installed per applicable codes and SINERGY instructions.
Remedies: At SINERGY’s option—repair, replacement (new or refurbished), or refund of the amount paid to SINERGY for the affected Product.
Not covered: Installation/wiring errors, field modifications (including cable cutting/splicing), incompatible or non-listed power supplies, power surges/lightning, misuse/abuse/acts of nature, cosmetic wear, and labor/removal/reinstallation or related access costs.
How to claim: Buyer emails info@SinergySystems.com with invoice number, model/SKU, description, photos/video, and power-supply identification. An RMA may be required for returns.

Full Warranty Terms

1) Definitions

“Product” means SINERGY-branded LED pool and spa light luminaires sold by SINERGY in the United States.

“Buyer” means the professional trade customer that purchased the Product directly from SINERGY (e.g., pool builder, professional installer, service company) as shown on SINERGY’s invoice.

“End Customer” means the homeowner, facility owner, or operator for whom the Buyer installs the Product.

“Limited Warranty” means this 4-Year Limited Warranty.

2) What this Limited Warranty covers

SINERGY warrants that the Product will be free from defects in materials and workmanship under normal use and proper installation for the warranty period stated in Section 4.

Covered defects may include, as applicable: (a) failure of LED assemblies due to manufacturing defect; (b) failure of internal electronics due to manufacturing defect; and (c) water ingress caused by a manufacturing defect in sealing (not caused by installation conditions or external damage).

3) Required external power supply (no internal driver)

SINERGY LED pool and spa lights do not contain internal drivers/power supplies.

The Product must be powered using a field-installed 12 Vdc pool/spa transformer/power supply listed to UL 379, installed in accordance with applicable codes and SINERGY instructions.

Use of an incompatible, incorrectly wired, incorrect-voltage, or non-listed power supply may cause damage and will void this Limited Warranty.

4) Warranty period and start date

This Limited Warranty lasts for four (4) years and begins on the date of purchase by the Buyer shown on SINERGY’s invoice.

5) Who is covered (B2B buyer + pass-through benefit)

A) Buyer coverage. This Limited Warranty is provided to the Buyer.

B) Pass-through benefit to End Customer (claims must go through Buyer). If the Buyer installs the Product for an End Customer (residential or commercial), the End Customer may benefit from the remaining term of this Limited Warranty through the Buyer, provided that: (i) the Buyer remains the party submitting the warranty claim and coordinating troubleshooting/returns with SINERGY; and (ii) the Buyer provides proof of purchase (SINERGY invoice) and installation details when requested.

This Limited Warranty does not create an independent right for an End Customer to submit a claim directly to SINERGY unless SINERGY agrees in writing.

6) What SINERGY will do (exclusive remedies)

If a covered defect occurs during the warranty period, SINERGY will, at its option: (1) repair the Product; (2) replace the Product (new or refurbished, at SINERGY’s discretion) with the same model or a functionally equivalent model; or (3) refund the Buyer’s original purchase price paid to SINERGY for the affected Product.

Any repaired or replaced Product is covered only for the remaining portion of the original warranty period.

7) What this Limited Warranty does not cover (exclusions)

A) Installation / wiring / workmanship issues: Installation not performed by qualified personnel; wiring errors; incorrect polarity (for DC systems); loose connections; inadequate wiring; improper sealing of conduit, junction box, niche, gland, or cable entry; and field modifications, cutting/splicing, or rework of the cable, sealing surfaces, strain relief, or potting.

B) Power issues / incorrect equipment: Incorrect input voltage/current; wrong supply type; wrong controller; power surges/spikes/brownouts; lightning; unstable power; and use with non-UL 379 listed power supply or otherwise incompatible equipment.

C) Misuse / abuse / external causes: Impact damage; vandalism; animals; fire; flood; other acts of nature; unauthorized disassembly/modification/attempted repair; and cosmetic wear that does not affect function (scratches, discoloration, staining, corrosion, surface changes).

D) Costs not covered: Labor and service costs for troubleshooting, removal, reinstallation, site visits; draining/refilling water; tile/plaster/deck work; niche repair; access costs; and other equipment not sold by SINERGY (controllers, transformers, power supplies, etc.).

8) How to make a warranty claim (Buyer-submitted)

To start a claim, the Buyer must email info@SinergySystems.com and include: (1) Buyer company name and contact info; (2) SINERGY invoice number (proof of purchase) and purchase date; (3) Product model/SKU and quantity; (4) description of the issue and when it started; (5) photos/video showing the issue and (if relevant) the installation connection area; and (6) identification of the UL 379 12 Vdc power supply used (brand/model or photo of label if available).

SINERGY may request reasonable troubleshooting steps before authorizing a return.

9) Returns and inspection (RMA)

If SINERGY authorizes a return, SINERGY will provide return instructions and may issue an RMA number. Products returned without authorization may be refused.

If the returned Product is found to be defective and covered, SINERGY will provide the remedy in Section 6. If the Product is not defective or the failure is excluded, SINERGY may return the Product at the Buyer’s expense and may charge reasonable shipping/inspection costs where permitted by law.

10) Limitation of liability

To the maximum extent permitted by law, SINERGY will not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, downtime, loss of enjoyment, damage to surrounding materials, costs of substitute equipment, or labor/installation costs.

Some states do not allow limitations on incidental or consequential damages, so the above limitation may not apply.

SINERGY’s total liability under this Limited Warranty will not exceed the amount actually paid by the Buyer to SINERGY for the affected Product.

11) Implied warranties and legal rights

To the maximum extent permitted by law, any implied warranties (including merchantability and fitness for a particular purpose) are limited in duration to the four (4) year warranty period.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state.

12) Governing law

This Limited Warranty is governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where applicable law requires otherwise.